FAQ & Policies

Below you will find a list of frequently asked questions, business policies, and contraindications for services.

Scheduling inquiry

Frequently Asked Questions

That depends. Typically, there can be some discomfort.

There are many topical creams containing 5% lidocaine that may be applied prior to the tattoo service. Follow the instructions on the ointment, and check with the artist prior to use.

DO NOT apply any numbing cream prior to any permanent makeup services. Your artist will have ointments and appropriate protocols for safe numbing prior (and during) the semi-permanent makeup services.

Avoid alcohol, fish oil, aspirin, and ibuprofen 24 hours prior to the scheduled appointment. This thins the blood and can result in the inability to complete the service as well as impact healing.

Bring snacks and water to the appointment to stay nourished and hydrated.

Some medspa services may need to be avoided (for a certain timeframe) prior to a semi-permanent makeup service. Reach out to ensure you meet the requirements prior.

The healing process is different for everyone. Each client will receive a detailed aftercare instruction for the service provided.

There may be redness and swelling following a tattoo or permanent makeup service. Flaking is also normal.

Everyone is different, but..

Tattoos are applied using permanent pigments and techniques and should not require touch ups.

Permanent makeup is actually semi-permanent. Depending on the service an initial touch up may or may not be necessary, and an “annual touch up” may be necessary anywhere between 1-3 years after the initial services. Many personal factors can affect the rate at which a touch up may be required. Some individuals may need additional touch ups or sessions to achieve the desired look.

Aftercare is SO important!

CLIENTS MUST NOT BE/ HAVE:
– Pregnant or nursing
– Currently receiving chemotherapy or radiation (within 6 months)
– Liver disease
– Sun burn or rash in area of service
– History of keloid scarring

DOCTOR NOTE OF CONSENT REQUIRED FOR:
-Diabetes (uncontrolled)
-High blood pressure (uncontrolled)
-Auto-immune disease
-Thyroid disease
-Graves disease

-False lashes will need to be removed for 1 week prior to the eyeliner service
-Eyelash serums will need to be discontinued for 30 days prior to eyeliner service
-Clients with glaucoma are not candidates for PMU eyeliner
-Contacts cannot be worn for this service, glasses only

-Any brow waxing should be performed at least 48hrs before a brow service
-Electrolysis treatment, no less than 5 days before the service
-AHA products and retinoids should be avoided no less than 2 weeks prior to the service
-Exfoliating treatments such as microdermabrasion should not be performed within 2 weeks prior to the service
-Chemical and laser peels should be avoided no less than 6 weeks prior to the service
-Please wait 2-3 weeks if you have had Botox injections before the PMU service

-Clients prone to cold sores or fever blisters will need to take an antiviral prescribed by a doctor prior to the procedure (to minimize any while healing)


Policies

Cancellation/ Reschedule

A deposit may or may not be required to schedule an initial appointment/ service.

If you cancel or reschedule your appointment, a $100 deposit will be required to reschedule. The deposit will go toward the cost of the service and is non-refundable and non-transferable.

Any additional cancellation/ reschedule of appointment will require an additional deposit to reschedule (half or full cost of the service or session). Any prior deposit will be forfeited.

Excessive cancellations or reschedule requests may result in the denial of any additional appointments or services.

No Show Appointment

Payment of the no show fee (50% of the appointment/ service that was no showed) is required prior to scheduling an additional appointment. No exceptions.

In addition, a deposit will be required to reschedule. The deposit will be the full cost of the full service/ appointment and is non-transferable and non-refundable.

Any additional no show will result in the denial of any additional appointments or services.

Tardy/ Late

Please arrive to your appointment on time.

Arriving to your appointment more than 15 minutes late may result in a cancelled appointment and will be considered a no show. No show policy will apply.

If time allows, and we are able to keep the scheduled appointment, you will be charged for full session time.

Excessive tardiness may result in the denial of any additional appointments or services.

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